Instructions for Fixing Errors on Coaguchek XS Error 3

Introduction

Coaguchek XS is a medical device used to measure blood clotting time. It is commonly used by people who are taking blood-thinning medication such as warfarin. The device is easy to use and provides accurate results. However, like any other medical device, it can encounter errors. One of the most common errors is Error 3. This error can be frustrating, but it is fixable. In this article, we will provide you with instructions on how to fix Error 3 on Coaguchek XS.

What is Coaguchek XS Error 3?

Coaguchek XS Error 3 is a common error that occurs when the device is unable to read the test strip. The error message will appear on the screen as “Error 3.” This error can occur due to various reasons, such as:

Expired Test Strips

One of the most common reasons for Error 3 is using expired test strips. Test strips have an expiration date, and if you use them after the expiration date, the device will not be able to read them, and you will get Error 3. To fix this error, you need to replace the expired test strips with new ones.

Incorrect Test Strip Placement

Another reason for Error 3 is incorrect test strip placement. If you do not place the test strip correctly, the device will not be able to read it, and you will get Error 3. To fix this error, you need to ensure that you place the test strip correctly. The test strip should be inserted into the device with the black bar facing down.

Dirty Test Strip Port

A dirty test strip port can also cause Error 3. If the test strip port is dirty, the device will not be able to read the test strip, and you will get Error 3. To fix this error, you need to clean the test strip port. You can use a dry cotton swab to clean the test strip port.

Steps to Fix Coaguchek XS Error 3

Now that you know the reasons for Error 3, let’s look at the steps to fix it.

Step 1: Check the Test Strips

The first step is to check the test strips. Ensure that the test strips are not expired. If they are expired, replace them with new ones. Also, ensure that you are using the correct test strips for your device.

Step 2: Check the Test Strip Placement

The second step is to check the test strip placement. Ensure that you are inserting the test strip correctly. The black bar on the test strip should be facing down. If you are unsure, refer to the device manual for instructions.

Step 3: Clean the Test Strip Port

The third step is to clean the test strip port. Use a dry cotton swab to clean the test strip port. Ensure that there is no dirt or debris in the port.

Step 4: Restart the Device

If the above steps do not fix the error, you can try restarting the device. To restart the device, remove the batteries and wait for a few minutes. Then, reinsert the batteries and turn on the device.

Step 5: Contact Customer Support

If none of the above steps fix the error, you should contact customer support. They will be able to provide you with further instructions on how to fix the error or replace the device if necessary.

Conclusion

Coaguchek XS Error 3 can be frustrating, but it is fixable. The most common reasons for this error are expired test strips, incorrect test strip placement, and dirty test strip port. By following the steps outlined in this article, you can fix the error and continue using your Coaguchek XS device. If you are still unable to fix the error, contact customer support for further assistance.

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