How to fix :directv error code 620 ?

Instructions for Fixing Errors: DIRECTV Error Code 620


DIRECTV is a popular satellite television provider that offers a wide range of channels and programming options. However, like any technology, it is not immune to errors and glitches. One of the most common errors that DIRECTV users encounter is Error Code 620. This error can be frustrating, but it is usually easy to fix. In this article, we will provide step-by-step instructions for fixing DIRECTV Error Code 620.

What is DIRECTV Error Code 620?

DIRECTV Error Code 620 is a signal loss error that occurs when the receiver is unable to communicate with the satellite dish. This error can be caused by a variety of factors, including weather conditions, a misaligned dish, or a faulty receiver. When this error occurs, you may experience a loss of signal or a frozen screen.

Step 1: Check the Weather

The first step in fixing DIRECTV Error Code 620 is to check the weather. If there is a storm or heavy rain in your area, it is possible that the signal is being disrupted. In this case, you will need to wait for the weather to clear up before attempting to fix the error.

Step 2: Check the Connections

The next step is to check the connections between the receiver and the satellite dish. Make sure that all cables are securely connected and that there are no loose or damaged cables. If you find any damaged cables, you will need to replace them.

Step 3: Reset the Receiver

If the weather is clear and the connections are secure, the next step is to reset the receiver. To do this, unplug the receiver from the power source and wait for 15 seconds. Then, plug the receiver back in and wait for it to reboot. This should reset the receiver and fix any software issues that may be causing the error.

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Step 4: Check the Dish Alignment

If the error persists after resetting the receiver, the next step is to check the alignment of the satellite dish. If the dish is misaligned, it may not be able to receive a signal from the satellite. To check the alignment, go outside and visually inspect the dish. If it appears to be misaligned, you will need to adjust it. You can do this by loosening the bolts that hold the dish in place and gently moving it until it is aligned with the satellite.

Step 5: Contact DIRECTV Support

If none of the above steps fix the error, it is possible that there is a hardware issue with the receiver or the satellite dish. In this case, you will need to contact DIRECTV support for assistance. They will be able to diagnose the issue and provide you with a solution.


DIRECTV Error Code 620 can be frustrating, but it is usually easy to fix. By following the steps outlined in this article, you should be able to resolve the error and get back to enjoying your favorite programming. If you are still experiencing issues after trying these steps, don’t hesitate to contact DIRECTV support for assistance.

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