Instructions for Fixing Errors Error:1404b42e:SSL Routines:st_connect:TLSv1 Alert Protocol Version

Introduction

If you are encountering the error message “Error:1404b42e:SSL Routines:st_connect:TLSv1 Alert Protocol Version” while trying to access a website, it means that your browser is unable to establish a secure connection with the website due to an outdated SSL/TLS protocol version. This error is usually caused by the website’s server using an older version of SSL/TLS that is no longer considered secure. In this article, we will provide you with step-by-step instructions on how to fix this error.

Step 1: Update Your Browser

The first step in fixing this error is to ensure that your browser is up-to-date. Older versions of browsers may not support the latest SSL/TLS protocols, which can cause this error. To update your browser, follow these steps:

For Google Chrome:

1. Open Google Chrome and click on the three dots in the top right corner of the window.
2. Click on “Settings” from the drop-down menu.
3. Scroll down and click on “About Chrome” in the left-hand menu.
4. Chrome will automatically check for updates and install them if available.

For Mozilla Firefox:

1. Open Mozilla Firefox and click on the three horizontal lines in the top right corner of the window.
2. Click on “Options” from the drop-down menu.
3. Click on “General” in the left-hand menu.
4. Scroll down to the “Firefox Updates” section and click on “Check for Updates”.
5. Firefox will automatically check for updates and install them if available.

Step 2: Enable TLS 1.2

If updating your browser did not fix the error, the next step is to enable TLS 1.2. TLS 1.2 is the latest version of the SSL/TLS protocol and is considered the most secure. To enable TLS 1.2, follow these steps:

For Google Chrome:

1. Open Google Chrome and type “chrome://flags” in the address bar.
2. Scroll down to the “Minimum SSL/TLS version supported” option and select “TLS 1.2” from the drop-down menu.
3. Click on “Relaunch Now” to restart Chrome with the new settings.

For Mozilla Firefox:

1. Open Mozilla Firefox and type “about:config” in the address bar.
2. Click on “I accept the risk!” to proceed.
3. In the search bar, type “security.tls.version.min”.
4. Double-click on the “security.tls.version.min” option and change the value to “3”.
5. Close the tab and restart Firefox.

Step 3: Clear Your Browser Cache

If enabling TLS 1.2 did not fix the error, the next step is to clear your browser cache. Your browser cache stores temporary files and data from websites you visit, and sometimes these files can become corrupted and cause errors. To clear your browser cache, follow these steps:

For Google Chrome:

1. Open Google Chrome and click on the three dots in the top right corner of the window.
2. Click on “More Tools” from the drop-down menu.
3. Click on “Clear Browsing Data”.
4. Select “All Time” from the drop-down menu and check the boxes next to “Cookies and other site data” and “Cached images and files”.
5. Click on “Clear Data” to clear your browser cache.

For Mozilla Firefox:

1. Open Mozilla Firefox and click on the three horizontal lines in the top right corner of the window.
2. Click on “Library” from the drop-down menu.
3. Click on “History” and then click on “Clear Recent History”.
4. Select “Everything” from the drop-down menu and check the boxes next to “Cookies” and “Cache”.
5. Click on “Clear Now” to clear your browser cache.

Step 4: Contact the Website Owner

If none of the above steps fixed the error, it is possible that the website’s server is using an outdated SSL/TLS protocol that is no longer supported by modern browsers. In this case, you should contact the website owner and inform them of the error. They may be able to update their server to use a more secure SSL/TLS protocol.

Conclusion

Encountering the error message “Error:1404b42e:SSL Routines:st_connect:TLSv1 Alert Protocol Version” can be frustrating, but by following the steps outlined in this article, you should be able to fix the error and access the website you were trying to visit. Remember to always keep your browser up-to-date and enable the latest SSL/TLS protocols to ensure a secure browsing experience.

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